Sayers Technology Holdings is celebrating its best year EVER! (so far)

Although the year isn’t completely over yet, we have so much to be proud of, so many accomplishments and even more planned for the coming years.

Before any recaps and expectations, it is important to note that these are made possible by the great people driving the companies forward every day. Thank you!

Some of these may have been covered in previous quarterly updates, nonetheless, here are some of our highlights for the year.

• We purchased our new headquarters last December and spent much of our 1st quarter this year getting settled in, remodeling, building and optimizing the space for our continual growth and evolution. We managed to do this while continuing our operations uninterrupted and making Q1-2011 an exceptional quarter despite various inconveniences of relocating 20,000  sq. feet of business.
• Our engineering team was able to completely rewrite our order entry and CRM platform to improve performance, enhance the buying experience and provide greater post sale support to customers that purchased through our call center, now able to access their orders, invoices and even custom pricing via the online store.
• The IT and Operations staff completely rebuilt our internal and external networking and systems infrastructures, cleaning up 9 years of accumulated “stuff”. Our internals are now running on redundant virtual hosts in their own temperature controlled server room, our external systems have been moved to a new host that is twice as powerful and half as expensive!
• The accounting department has done a spectacular job this year after taking on and completing the acquisition of our new home late last year. Along with managing and maintaining our A+ credit rating, ensuring timely receivables and adjusting inventory levels to keep pace with our growth, they have reduced company debt by mid six figures and reduced annual expenses also by mid six figures.
• Our marketing department has been hard at work all year. They have launched dozens of single product stores such as SPA504g.com and SPA508g.com to highlight a specific products and the accessories supported by it. The also prepared dozens of videos to highlight the company, products and support issues such as configuration. The Why Buy from VoIP Supply video is a good example.
• The company was active within the community, supporting several local charities and organizations. Camp Good Days and the Buffalo City Mission were the two primary organizations though there were several other smaller involvements. Collectively, the company donated more than $25,000 financially and several staff members donated their personal/work time to be involved.
• Financially, the company rocked! We were able to exceed our annual projections before December even started and December has been an exceptional month on top of the holiday chaos. Our top line was at projections, our bottom line exceeded them due to greater than expected reduction in expenses. We projected revenue growth of 15% and exceeded it handily. Oh yeah, I forgot to mention that we did all of this with the same number of full time employees. This small fact is a testament to the individual skill development and dedication exhibited by the staff.
• Lastly… In a few months, on March 14th, we will be celebrating 10 years in business. We’ve had many years of acceleration via triple digit growth, a few years stalling the engine and pushing the company vehicle uphill, finally reaching the top, firing up the engine and we’re back to dominating the race!!

So now what? Maybe we should sit back and enjoy what we’ve built, watch it run, be satisfied as it is… Don’t count on it! Like I’ve said many times, nothing improves without change, embrace it!!

As we roll into our tenth year, 2012, we will be ignoring the Mayans and planning on being here for another 100 years. There are many initiatives and projects underway as I write this, plans to grow our existing business, enhance our offerings to the more than 100,000 existing customers and other plans to improve our people, processes and overall effectiveness.

I’d love to tell you the details, even high level overviews of these plans, but I can’t. I’m sorry. I’m sure you’ll hear about them soon enough

Happy Holidays and Happy New Year to all of you! Thank you for making 2011 as awesome as it has been and for helping ensure that 2012 will be even more incredible. You, my customers and staff, are wonderful! Thanks.